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STORE POLICY

Customer Care

At E.R.A.D. Labs, we are a small, independent operation focused on quality, transparency, and responsible ownership.

Because each unit is hand-assembled and batch-built, we prioritize clear communication and direct support.

Contacting Us

For questions regarding:

  • Setup

  • Power compatibility

  • Shipping status

  • Warranty claims

  • Policy clarification

Please contact us through the website contact form or designated support email.

We aim to respond within 1–2 business days.

Technical Support

Support is limited to:

  • Functional troubleshooting

  • Setup clarification

  • Power connection guidance

  • Bluetooth connectivity assistance

We do not provide operational deployment advice, tactical guidance, or legal consultation.

Responsible Ownership

We reserve the right to refuse service to any individual who:

  • Indicates unlawful intent

  • Requests guidance outside the scope of lawful training or animal deterrence

  • Attempts to modify or misuse the system in unsafe ways

We are committed to lawful and responsible distribution.

Privacy & Safety

E.R.A.D. Labs respects your privacy.

We collect only the information necessary to:

  • Process orders

  • Fulfill shipments

  • Communicate regarding purchases

  • Provide customer support

Information We Collect

  • Name

  • Shipping address

  • Billing address

  • Contact email

  • Payment confirmation details

We do not sell, rent, or distribute customer information to third parties.

Payment Security

All payment transactions are processed through secure third-party payment processors.

E.R.A.D. Labs does not store full credit card numbers or sensitive financial data.

Legal Compliance

Customer information may be disclosed only if required by law, court order, or legal process.

Safety Notice

The Mobile E.R.A.D. Unit™ is a high-output acoustic system.

Improper use may result in:

  • Hearing damage

  • Dizziness or disorientation

  • Property disturbance

  • Violation of local noise ordinances

Hearing protection is strongly recommended and required above minimal output levels.

This system is sold for:

  • Lawful training

  • Educational use

  • Animal deterrence

It is not sold as a weapon or enforcement device.

All users assume responsibility for safe, lawful operation.

Payment Methods

Wholesale Inquiries

E.R.A.D. Labs offers limited wholesale partnerships to:

  • Training organizations

  • Preparedness retailers

  • Specialty equipment suppliers

  • Lawful animal control distributors

  • ​

Wholesale applicants must:

  • Provide business credentials

  • Agree to responsible-use policies

  • Maintain lawful resale standards

  • ​

We reserve the right to approve or deny wholesale requests at our discretion.

To inquire, contact us through the website with:

  • Business name

  • Contact information

  • Intended distribution model

  • Estimated order volume

Payment Methods

We accept secure payment through:

  • Major credit and debit cards

  • Approved third-party payment processors

  • Bank transfer (where applicable)

All payments must clear prior to shipment.

We do not offer financing, layaway, or installment plans at this time.

Orders flagged by payment processors for fraud review may be delayed or canceled.

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